Returns or exchanges must be within 10 days.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

Sale items (if applicable) 

On sale items are final sale.

Exchanges (if applicable) 
Only items if they are defective or damaged are exchanged. To request and exchange please send us an email at

To return your product, please ship to: Element Hair, 350-1 The Boardwalk, Waterloo ON N2T 0A6, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Please use a trackable shipping service and/or purchasing shipping insurance. You should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.