Returns:
Returns or exchanges must be within 10 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Sale items (if applicable):
On sale items are final sale.

Exchanges (if applicable):
Only items if they are defective or damaged are exchanged. To request and exchange please send us an email at info@elementhair.com.

Shipping:
To return your product, please ship to: Element Hair, 350-1 The Boardwalk, Waterloo ON N2T 0A6, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please use a trackable shipping service and/or purchasing shipping insurance. You should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.